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Frequently Asked Questions:
How do I place an order?
You can place an order online by adding items to your basket, change quantities while viewing your basket, and then select checkout.
If you prefer not to order online, please e-mail us @ cs@heavenandnature.com.
If you experience problems placing your order online please call us at 336-209-0981 between 9am-5pm EST and we will take payment over the phone.
We do not print invoices as standard, but will email it to you. If you require a printed invoice please request one at the time of placing your order.
What are my payment options?
We accept Visa, MasterCard, PayPal and personal checks.
Orders made by email or fax can also be paid for with a personal check, made payable to Renee Pendergrass and sent to:
PO Box 250 Belews Creek, NC 27051
Please note that we will wait until payment has cleared before we dispatch your order.
How do I cancel my order?
You can cancel or amend any order placed with us provided that the order has not yet entered the dispatch process. Please email us at: cs@heavenandnature.com including your transaction id, name and address and cancellation or amendment instructions. We will confirm ability to cancel or amend your order upon receipt of your instruction.
What is your return policy?
Any non-custom item that is unopened may be returned within 90 days. Washed items may be returned only if defective. Mattresses may not be returned once opened due to health laws unless defective. They arrive sealed with clear plastic and can be inspected BEFORE opening.
Shipping Cost?
| Standard Shipping Charges for the Continental US |
| Order Totals: |
Shipping Charges |
| $0.00 - $24.99 |
$8.95 |
| $25.00 - $49.99 |
$12.95 |
| $50.00 - $74.99 |
$18.95 |
| $50.00 - $99.99 |
$22.95 |
| $100.00 - $199.99 |
$24.95 |
| $200.00 - $299.99 |
$28.95 |
| $300.00 – 399.99 |
$34.95 |
| $400.00 – 499.99 |
$40.95 |
| $500.00 – 750.00 |
$48.95 |
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