Are Your Products Organic?
Yes! All of our products are as close to 100% as you can get. The fabric that we use for the sheets and the covers are GOTS (Global Organic Textile Standard) certified and the latex is GOLS (Global Organic Latex Standard) certified. Please feel free to request a copy of the certificates.
Our Return Policy
Because all of our items are made to order we do not accept returns unless we have made a mistake when measuring. If you have received an item that is the wrong size please let us know asap and we will be glad to send a new item. Before you contact us please measure the latex without the cover. It could be that the cover is pulling the latex in making it appear smaller. Most times the fabric can be stretched to accommodate the latex.
Shipping and Delivery
It typically takes up to 2 weeks to ship each order. We will send a tracking# once the items have shipped. We use either USPS Priority or UPS Priority and in some cases USPS Parcel for heavier items. If you have not received a shipping notice after 2 weeks please feel free to reach out to us. On occasion we may receive several orders at one time which may put us behind a few days. There are times when someone needs a mattress sooner than expected and we may move that order to the top of the list and this may create a delay. We try to accommodate everyone as best as we can based on their need.